Privacy Policy

This Privacy Policy ("Policy") explains how CAMVI AI PRIVATE LIMITED ("Camvi", "we", "us", or "our") collects, uses, discloses, stores, and protects personal data when you visit camvi.online, use our platform, applications, and APIs, or otherwise interact with us (collectively, the "Platform").

This Policy is published in compliance with India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the rules made thereunder, and applies to all visitors, users, and customers of the Platform.

This Policy should be read together with our Terms of Service and Cookie Policy. By using the Platform, you consent to the collection and use of your information as described here. If you do not agree with this Policy, please do not use the Platform.

For the purposes of the DPDP Act, CAMVI AI PRIVATE LIMITED is the "Data Fiduciary" responsible for determining the purpose and means of processing your personal data.

• Legal name: CAMVI AI PRIVATE LIMITED
• CIN: U72100MR2026PTC478503
• Registered office: Shop-04, Plot No-01, Sector-54, Bokadvira, Uran, Raigad, Maharashtra 400702, India
• Contact: vishal@camvi.online · support@camvi.online · +91 83699 40932

Where you connect cameras or video feeds you own or manage to the Platform, you act as an independent data controller/fiduciary for the personal data of individuals captured on your premises, and Camvi acts as your data processor for that footage, as described in Section 6.

3.1 Information You Provide

• Account details — name, email, phone number, company name, password (via our authentication provider)
• Contact & demo-request forms — name, email, phone, company, and the content of your message
• Billing information — billing address and payment details (processed by our payment/billing partners; we do not store full card numbers)
• Support communications — anything you send us via email, chat, or the contact form

3.2 Information Collected Automatically

• Usage data — pages visited, features used, session duration, referring URLs
• Device & technical data — IP address, browser type, operating system, device identifiers
• Cookies and similar tracking technologies (see Section 7 and our Cookie Policy)

3.3 Information From Connected Cameras

When you connect CCTV cameras, RTSP streams, or NVRs to the Platform, we process the resulting video feeds, still frames, and AI-generated metadata (detections, alerts, incident classifications) as described in Section 6.

We use the information we collect to:

• Create and manage your account, and authenticate your access to the Platform
• Provide, operate, and maintain the Platform, including real-time AI detection and alerting
• Respond to contact-form submissions, demo requests, and support queries
• Send transactional communications — billing notices, service updates, security alerts
• Send WhatsApp and email alerts you have configured for your account
• Improve, secure, and troubleshoot the Platform, and develop new features
• Comply with legal obligations, enforce our Terms of Service, and prevent fraud or abuse

We do not sell your personal data or your camera footage to third parties, and we do not use your camera footage to train AI models for the benefit of other customers without your explicit, separate consent.

We process personal data on the basis of your consent, for the performance of a contract with you, to comply with legal obligations, and for legitimate uses recognised under the DPDP Act, such as responding to a request made by you.

Where processing is based on consent, you may withdraw it at any time by contacting vishal@camvi.online, without affecting the lawfulness of processing carried out before withdrawal. Withdrawing consent may limit or disable certain features of the Platform.

6.1 Ownership & Processing

You (the customer) retain ownership of all camera footage, incident clips, and metadata generated through your use of the Platform. Camvi processes this footage solely as a service provider, to run AI inference and deliver detections, alerts, and reports to you.

6.2 Your Obligations

Because you control what the cameras see, you are responsible for:

• Displaying CCTV notices/signage where required by law
• Obtaining any consents needed from employees, customers, or visitors under applicable law
• Not pointing cameras at private spaces (washrooms, changing rooms) without lawful basis
• Honouring data-subject access, correction, and deletion requests relating to individuals captured on your footage

6.3 Facial Recognition & Biometric Data

Camvi's core detection models identify events, objects, and behaviours (e.g. theft indicators, PPE compliance, fire/smoke) — not the identity of individuals. We do not perform facial-recognition-based identification by default, and will not enable such features in jurisdictions where prohibited without your explicit written instruction and lawful basis.

6.4 Retention

Footage and incident clips are retained on the Platform only for the period configured by you or required by law, after which they are deleted or overwritten in accordance with Section 9.

We use essential cookies (e.g. to remember your theme preference and keep you signed in) and analytics cookies (to understand how the Platform is used, so we can improve it). We do not use cookies to sell your data to advertisers.Cookie Policy.

Full details of the cookies we use, their purpose, and how to manage or disable them are set out in our

We share personal data only with service providers who process it on our behalf under contractual confidentiality and data-protection obligations, and only to the extent necessary to provide the Platform. Categories of such sub-processors include:

• Cloud infrastructure and database hosting providers
• Authentication and account-management providers
• AI/ML inference providers used to run computer-vision models
• Transactional email and WhatsApp/notification delivery providers
• Product analytics providers (used in aggregate/anonymised form where possible)
• Payment and billing processors

8.1 Other Disclosures

We may also disclose information:

• To comply with a legal obligation, court order, or lawful request from a government or law-enforcement authority
• To protect the rights, property, or safety of Camvi, our users, or the public
• In connection with a merger, acquisition, or sale of assets, subject to continued protection under this Policy
• With your explicit consent, for any other purpose you authorise

We do not sell personal data or camera footage to data brokers or advertisers.

We retain personal data for as long as necessary to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Account data — retained while your account is active, and for a reasonable period after closure for legal/accounting purposes
• Camera footage & incident clips — retained per the retention window you configure, or as required by applicable law, whichever is longer
• Contact-form submissions — retained until the inquiry is resolved and for a reasonable period thereafter

You may request deletion of your account and associated personal data at any time by contacting vishal@camvi.online, subject to any legal retention requirements.

We implement reasonable technical and organisational security safeguards to protect personal data against unauthorised access, alteration, disclosure, or destruction, including:

• Encryption of data in transit (TLS/HTTPS) and at rest where supported by our infrastructure providers
• Access controls limiting who within Camvi can access customer data and footage
• Regular review of our infrastructure and third-party sub-processors

No method of transmission or storage is 100% secure. If we become aware of a personal data breach that is likely to affect you, we will notify you and the relevant authorities as required under the DPDP Act.

By default, Camvi processes AI inference and stores incident metadata in India (Mumbai-region infrastructure). Enterprise customers may opt for fully on-premises deployment, in which case no footage or inference leaves the customer's own network.

Where any of our sub-processors store or process data outside India, we take steps to ensure such transfers are subject to contractual safeguards consistent with the DPDP Act and applicable rules.

As a Data Principal under the DPDP Act, you have the right to:

• Access — obtain a summary of the personal data we hold about you and how it is processed
• Correction & updating — request correction, completion, or updating of inaccurate or outdated personal data
• Erasure — request deletion of personal data that is no longer necessary for the purpose it was collected
• Grievance redressal — file a complaint about how we handle your personal data (see Section 14)
• Withdraw consent — withdraw previously given consent at any time
• Nominate — nominate another individual to exercise your rights in the event of death or incapacity

To exercise any of these rights, email vishal@camvi.online with your request. We will respond within the timelines prescribed under the DPDP Act. We may need to verify your identity before acting on a request.

The Platform is intended for business use by individuals who are at least 18 years old. We do not knowingly collect personal data directly from children. Where camera footage incidentally captures minors on a customer's premises, that footage is handled under Section 6 and the customer's own obligations as data fiduciary/controller for that footage. If you believe a child's personal data has been provided to us directly, contact vishal@camvi.online and we will take steps to delete it.

In accordance with the DPDP Act and the Information Technology Act, 2000, we have appointed a Grievance Officer to address your questions, concerns, or complaints regarding this Policy or our handling of your personal data.

• Grievance Officer: Mr. Vishal Jariwala
• Email: vishal@camvi.online
• Phone: +91 83699 40932
• Address: Shop-04, Plot No-01, Sector-54, Bokadvira, Uran, Raigad, Maharashtra 400702, India

We aim to acknowledge grievances within 48 hours and resolve them within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India once constituted, or to any other competent authority under applicable law.

We may update this Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, for material changes, provide additional notice via email or an in-app notification.

Your continued use of the Platform after any changes become effective constitutes acceptance of the revised Policy.